I have an HA UCCX environment and I recently experienced the subscriber UCCX showing in Partial Service. I drilled down under UCCX Serviceability > Tools > Control Center Network Services and saw that it was the VOIP Monitor Subsystem in out of service state.
I opened a Cisco TAC case and here is the fix.
Per Cisco TAC restarting the service below on SUBSCRIBER ONLY would not affect your environment during business hours.
Go to Command CLI and run the following: (case sensitive)
· utils service stop Cisco Unified CCX Cluster View Daemon
· utils service start Cisco Unified CCX Cluster View Daemon
Restart the following services on Publisher and Subscriber:
· Restart Cisco Desktop Call/Chat Service
· Restart Cisco Desktop License & Resource Manager Service
· Restart Cisco Desktop LDAP Monitor Service
· Restart Cisco Desktop VoIP Monitor Service
I did the Subscriber first and then the Publisher and the Subscriber showed In Service once again.
