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VSOM and Windows 10... Has anyone been able to get it to work?

Scott Donahue
Beginner
Beginner

VSOM works fine on all of our Windows 7 computers but cannot get it to work on Windows 10.

Before you ask, yes SASD does work but need to get VSOM to work.  When loading Windows 10 new edge browser everything looks great, even has the gold border around the view window but when you try to view a camera it pops up the following error.

"RTSP video is not supported without VLC web pluggin."

I have even tried installing VLC and still no luck.

When opening VSOM in Windows 10 IE 11, it's like a normal first time load where it wants to install the client but it tries to load the Cisco Multi-Pane Video Surveillance Client 32 bit - 7.6.29 even though the computer is using 64 bit.  Trying to continue the install it fails and just says the installation is not yet complete. Are you sure you want to exit?... Select No and looks like it tries to install but then fails again with the pop up...  "Module C:\Program Files (x86)\Cisco\Cisco Multi-Pane Video Surveillance Client 32 bit\vsmc70Rt.dll failed to register.  HRESULT -2147024714.  Contact your support personnel.  Then if you try to continue several other.dll files fail and ultimately just gives an error: Invalid parameter: MPClientXML pointer is null in createView.

It will be a point were none of our machines are running Windows 7 so will need to find a way to make this work.  Any help would be greatly appreciated.

Thanks,

Scott

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