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Prime Assurance and Expressway-C with MRA

Stoyan Stoitsev
Level 8
Level 8

Hello,

I'm trying to add the CollabEdge Expressway-E and -C pairs to Prime Assurance. I have a dedicated admin user for this task, and I can successfully login with it via web to all servers. I also can do a SNMP walk from the Prime Assurance with the SNMP community name on the Expressways.

The problem is that only the Expressway-Es are successfully added and in a "Managed" state. For the Expressway-Cs the best I get is "Accessible". I think that the Prime Assurance server might be somehow getting confused by the devices that are registered via MRA with the addresses of the Eway-C servers... Although it doesn't make much sense since I'm doing a discovery with just the IPs of the Eway servers and just in case also limited to their hostnames.

And without the Expressway-Cs in a managed state Prime thinks that all MRA devices are servers... So any ideas?

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