I have a mailbox on our Unity Connection System (v10.5) which the users are not able to permanently delete messages. When they listen to new messages, they get the option to delete them, but they are still sitting there in the mailbox which is causing the mailbox to become full frequently. I told them to delete their deleted messages. When they go into the mailbox, they do not have the option to do so. I have tried deleting the mailbox and re-creating it on the system. The same issue still applies.
When I check my mailbox, I have the option do delete the deleted.
Has anyone seen this issue before? If so, how did you correct it?
