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SIP/2.0 488 Not Acceptable Media

Good day!

I'm kinda lost here so I would like you opinion with this, I have a couple of users that are not able to make outbound calls while others can (they are dialing the same number). I checked the device profile, line, and phone they are using and everything is the same.

Both calls hit the same voice router (15.2(4)M2) and I'm not that good reading SIP debug yet but I can definitely a difference between a call and the other, failing with

SIP/2.0 488 Not Acceptable Media

Warning: 304 10.191.152.210 "Media Type(s) Unavailable"

But I dont have any idea of how to fix it, a few links I found that it could be related with SRTP or a coded problem, but I'm not seeing anything that can confirm that.

Attaching the debug ccsip all, any suggestion?

Rolando A. Valenzuela

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