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SCCP IP Phone 7911 drop calls

Remon Adel
Level 1
Level 1

Dear forum users.

I have a client with the following:-

CUCM System version: 6

Firmware:SCCP11.8-4-2S
phone model :7911
Phone number : 1067

The client is complaing of call drops ,  internal or external it doesn't matter and the time varies, can be 20 seconds or five minutes. but some calls internal or external done sucessfully
I actually upgrade the firmware but the same isuue ..

Kindly find two attached files about below cases
Case 1 --1067 called 11   -----call droped before i listen to ring back 
Case 2 --ext 2222 dialed ext 1160 then  ext 1067 picked up  this call ,call droped after 15 seconds .

Thanks In Advance

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