06-22-2016 11:27 PM - edited 03-20-2019 08:57 PM
Just created this discussion to link the BUG report to an existing discussion about this problem.
So its easier for other to find information.
Here are a link to the discussion: https://supportforums.cisco.com/discussion/13048861/persistent-chat-problem-after-changing-im-address-scheme-cups-v-1101#comment-11445766