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Prime Infrastructure upgrade from v3.0 to v3.1 fails

dal
Level 3
Level 3

Hi.

I tried to upgrade our PI to v3.1 today, but it fails:

Pre-install step failed. Please check the logs for more details.

And the log says:
Install initiated with bundle - PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz, repo - defaultRepo
Stage area - /storeddata/Installing/.1461331009
Getting bundle to local machinelocal copy in of PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz requested
Got bundle at - /storeddata/Installing/.1461331009/PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz
Unbundling package PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz
Unbundling done. Verifying input parameters...
Manifest file is at - /storeddata/Installing/.1461331009/manifest.xml
Manifest file appname - NCS
Manifest file pkgtype - CARS
Verify dependency list -
Verify app license -
Verify app RPM's
No of RPM's - 1
Disk - 50
Disk requested = 51200 KB
More disk found Free = 462446592, req_disk = 51200
Mem requested by app - 300
Mem requested = 307200
Found MemFree = MemFree:         54764 kB
Found MemFree value = 54764
Found Inactive = Inactive:      4894892 kB
Found Inactive MemFree value = 4894892
Sufficient mem found
Done checking memory...
Verifying preinstall zip...
Verifying RPM's...
Verifed all RPM's in bundle and manifest
Verifying postinstall zip...
Executing preinstall steps...
Executing preinstall script preinstall.sh from preinstall.zip
App (NCS) Preinstall script preinstall.sh failed;  
error message: Pre-install step failed. Please check the logs for more details.
Error while Installing - Application bundle: PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz  Repository: defaultRepo  ErrorCode: -635

What does that mean?


Memory and disk space seems to be sufficient

PI v3.0 has all patches and device packs already in place.

Any tips?

Thanks.

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