Recently added supervisor capability to 3 agents as well as added them as secondary supervisors for 4 teams. When they sign back into Finesse Desktop, it shows them as Agents, with the Team Performance widget however, with "No teams assigned" as a drop down.
I triple check the User view, that these associates have both Agent and Supervisor capabilities and they are listed as secondary supervisors in each team. I've had each associate sign out of Finesse, clear their browser cache, and restart Internet Explorer.
No change?
