06-28-2016 03:42 AM - edited 03-14-2019 04:17 PM
Hi,
I have come across an issue which I am not sure how to resolve. This is a working environment and I have clients setup on UCCX and working fine. But I went to add another a new client today and created a new application which is same as the other scripts but when I went to Add a new trigger I got the error 'Could not update the user on the Cisco Unified CM'.
I have checked route plan report and made sure the DN is inactivate. But not sure what else I can look into.
Any advice would be much appreciated.
Thanks
Hardip