Uccx 10.6.
Is there a way that I can customize the available states on IP Phone Agent? The default options are Ready, Logout, and Not Ready. I want to customize some states for breaks and such.
Secondly, Is there a way that I can set up a button on a phone or expansion module or even a soft key to allow Agents to set themselves to Not Ready with a single click? Users find it too complicated to have to navigate to get to set themselves to Not Ready
