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UCCX - caller ID and position in the queue for calls waiting in the queue

Kristof-1
Level 1
Level 1

‎01-06-2017 04:01 AM - edited ‎03-14-2019 04:55 PM

Hi,

We're running UCCX v11. We would like to see a caller ID for people waiting in the queue and their position in the queue in Finesse.

Is there a way to achieve this?

Thanks

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