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Cisco Jabber MRA packet loss

sirajuddeen t p
Level 1
Level 1

Dear Team,

I am facing serious packet loss while making or receiving Jabber calls from MRA.

Below expalined different scenarios.

Scenario 1:

Jabber MRA calls to another Jabber MRA - result: Audio works fine.

Jabber MRA calls to another internal phone - result: MRA user can hear the other voice. Other way no audio (Jabber shows 93% transmission packet loss).

Internal phone calls to Jabber MRA - result: Internal caller can hear Jabber MRA voice. Other way no audio. (Jabber shows above 90% receive packet loss )

I have attached expressway logs.

Test conducted:
Time stamp: 05 Oct 2016 between 12:52:00 and 12:55:00 GMT.
Calling number: 8450
Called number: 1365

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