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Who Me Too'd this topic

Call Recording Solutions

Hello everyone! 

Wanted to open up a forum to discuss your favorite and least-favorite call recording solutions that you use with your CUCM environments. 

I've installed Enghouse QMS in a few places with "okay" results. It seems to work better when it's used with call-forking rather than by using a SPAN. 

I was also a little disappointed when their support/sales staff told me that on-demand recording was not supported with SIP phones and that we had to purchase a separate license/application from the for a Windows desktop app. The only option was full-time recording or the users would have to login to the web GUI to initiate the recording - which would be ridiculous to ask someone to do. 

After delivering these news to my client, I was able to make Enghouse QMS record on-demand using the RECORD softkey in a connected state. For them not to know that this would work is bizarre to me. 

Anyhow, let's talk about your favorite solutions and their pros and cons. 

Who Me Too'd this topic