Hi All!
I have a problem with 1 Cisco 6941 IP Phone. The phone intermittently freezes and upon checking in CUCM, it becomes unregistered. Sometimes I can also see the phone in "Network Unavailable" state.. Then I just unplug and plug back the IP Phone and becomes working again. But it happens on a daily basis and is only happening on this specific phone. Already isolated and it is not a network issue since other phones are not having problems in the same port.
We are running on CUCM 10.5 and firmware of all the 6941 IP phones are SCCP69xx.9-4-1-3SR2. I already set debugging level on all the options available in the IP Phone>Settings>Admin>Debug IP Phone but I cant find anything that can lead to the root cause of this. I'm suspecting this is a hardware issue but I do not have any evidence yet.
Hope someone can help.
Thank you!!
Kenneth
