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Null Media Info in CAR CDR Report

Jason Neurohr
Level 1
Level 1

CUCM version 11.0.1.

When running the CAR, CDR > Search > By User/Phone Number/SIP URL. The Media Info value for all records is null.

All devices are TelePresence Endpoints running CE8.3.0 e.g. MX300/700/800 or DX80.

Does anyone know why this might be occurring?

Load CDR only is unchecked

CDR Enabled Flag is True

Call Diagnostics Enabled is Enabled Only When CDR Enabled Flag is True

I've attached a screenshot showing the issue

Thanks

Jason

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