03-27-2017 12:23 PM - edited 03-14-2019 05:10 PM
Why does cisco not have a mobile app to allow finesse agents to login and set ready/not ready state instead of using the finesse web desktop login. We have agents that have wireless headset which allows them to answer calls away from their desk but have to get back to the desk to set to ready state. How hard is it to convert the web desktop into an app?