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Cisco C60 unable to factory reset due to API not fully loading

rpal00001
Level 1
Level 1

Hi,

I have been trying to reset a C60 via the Serial port.

I am unable to load any commands at the end of the console and it gets to the following text when I download it via putty:

console (ttyo) enabled, bootconsole disabled

Any ideas how i can get past this stage, as I need to do a factory reset, as the password is unknown.

The codec comes up ok and there appear to be no issues, its just that I am unable to reset the password.

Thanks

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