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Call History Not Recording

Corey Norman
Level 1
Level 1

We have a handful of phones that will not record call history. While we've identified fixes for it (deleting ITL files, factory reset), hoping to identify what is actually causing the issue to happen and how it can be prevented.

Phones affected / firmware:

7942: SCCP42.9-4-2SR1-1S

7962: SCCP42.9-4-2SR1-1S

7965: SCCP45.9-4-2SR1-1S

CUCM Version: 10.5.2.13901-2

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