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Login failed.

cchapple
Level 1
Level 1

Hi -

I am running Windows 10 on an HP Pavillion Laptop.  I am unable to connect to my company's VPN...everytime I try I get a "login failed" message.  My company's IT department has remoted into my laptop and tried to connect using their own logins and get the same message.  My IT dept told me that they aren't seeing anything from my end after the initial attempt (as in the login credentials aren't  being sent to the company server after the initial connection is made).  My company's IT dept is at a loss and so am I. We tried disabling the Windows firewall, I have no other anti-virus or security software installed and my PC is pretty much as is from store.  The only programs I have installed are Bloomberg, Microsoft Office, Citrux Receiver, and a couple programs to transfer music from iPhone to iPhone (which I have since uninstalled).

Thanks in advance!

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