We are showing events within events. EX. Break 12 - 12:45 and the next line will say, Break 12:05 - 12:15. So, there are timeframes within a timeframe for the same Agent State/Category.
They don't seem to just be at the intervals but, they are at odd times. Is there an agent or system action/setting causing this?
How can this be streamlined in the report?
Our report is built off of the base/stock data set for Agent Event Detail, for the Not Ready Reason Code Report.
Thoughts?
