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jabber expressway authentication failed

Marc El Achkar
Level 1
Level 1

hello, we are using Expressway E & C with jabber.

from the internet we are able to login to jabber but the phone service  is not able to connect .

on Expressway E we get the below error:

tvcs: Event="Authentication Failed" Service="SIP" Src-ip="192.168.55.254" Src-port="19104" Detail="No valid authentication" Protocol="TLS" Method="REGISTER" Level="1" UTCTime="2017-11-15 09:45:03,098"

and on the jabber application under phone service we are getting cannot connect to UCM server, check your internet settings.

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