11-15-2017 01:47 AM - edited 03-19-2019 12:56 PM
hello, we are using Expressway E & C with jabber.
from the internet we are able to login to jabber but the phone service is not able to connect .
on Expressway E we get the below error:
tvcs: Event="Authentication Failed" Service="SIP" Src-ip="192.168.55.254" Src-port="19104" Detail="No valid authentication" Protocol="TLS" Method="REGISTER" Level="1" UTCTime="2017-11-15 09:45:03,098"
and on the jabber application under phone service we are getting cannot connect to UCM server, check your internet settings.