Hi there,
We purchased an SPA504G Handset from someone on eBay. We're using the phones with a hosted solution from Gradwell, but need to access the admin menu in order to put in all of the gateway details.
Unfortunately, when I login via IP to the phone, I get asked for a username and password to visit the admin section. In addition to this, if I try to reset the phone to factory defaults, I get asked for the admin password.
I've been trying to find the defaults on the internet and have tried all the obvious password combinations (admin/admin, admin/password, admin/login, administration/password and so on) but haven't had any luck.
Is there a way I can force a factory reset on the phone? I've spoken to the previous owner and they're convinced there isn't a password on the handset... We've got some Linksys SPA942's in the office and have never had an issue with these, but the Cisco phone is new to us.
Any advice would be great!
Many thanks,
Lewis
