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Alert Processing - email notifications

graham.kirtley
Level 1
Level 1

Hi,

For one of my collectors/inventories the 'alert processing' emails notifications have just shown all counts as '0' since 9th Dec 2017.

 

This is an extract from a notification email on the 6th Nov 2017:

Table below displays number of Product Alerts with uploaded inventory:
Total Number of Hardware EOX : 245
Total Number of Software EOX : 55
Total Number of Field Notice : 40
Total Number of PSIRT : 207

 

From the alert received from the 9th Dec onward, this is what is received each and every time:

Table below displays number of Product Alerts with uploaded inventory

Total Number of Hardware EOX : 0
Total Number of Software EOX : 0
Total Number of Field Notice : 0
Total Number of PSIRT : 0

 

All uploads show as being processed successfully, and no other issues are observed.

Note that this is only impacting one of our 16 inventories.

 

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