I have 2 main queues. The Call Center Sup's like to move agents in and out based on load etc. but the skilling process is cumbersome one agent at a time. I can go into assign skills and group them by resource group and just check the box next to each name and then add or remove skills alot faster and easier. BUT I do not want to give Admin Privileges to supervisors. I only want them to be able to add and remove skills more efficiently. Is there a way to add access to certain modules for supervisors? Specifically the Assign Skills page in RMCM, without giving them full administrative view.
