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Who Me Too'd this topic

Cisco Unity Voicemail to Email

dalbright1
Level 1
Level 1

Starting today our email stopped being sent to voicemail. I'm by no means an expert in the Unity world so I've done my fair share of research but can't seem to find an answer.

This has worked without issue for years and we haven't made any changes to the Unity system so I'm trying to find out where I can look to see if some change elsewhere is having ripple effect.

I've verified the SMTP server is still correct, no complaints about other services using SMTP.

I looked at my user in the CUCA and it still shows Accept and Relay for voicemail to my email.

Not knowing how much more there is to it or how complex setting this feature up limits my ability to troubleshoot this new issue.

We use O365 and are running Unity Connection version 8.6.2ES120.24901-120.

I am going to keep poking around but I figured I'd throw out some life lines while I do it.

Thanks in advance.

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