02-22-2018 07:10 AM - edited 03-17-2019 07:21 PM
As an admin, when I try to provision an account for one of the users, I get the following error:
[Email] cannot be added. The user already exists in a different organization. TrackingID: ATLAS_23cb44f8-6cff-95dc-e098-ab0e1e04b176_4
The user says he doesn't have an existing account. I have the option to convert unlicensed users(users who had existing Spark accounts) to licensed but his email doesn't show in the list of unlicensed users.
This is the only user account I'm having issues with. I've provisioned tens of other accounts with out any issues.
Solved! Go to Solution.