Hello,
We are currently on Call Manager version 8.6 and in the process of migrating to 11.5 that is on new servers. We have recently noticed that when you are on an active call on the CP-7965 and 7961 phones, (I'm sure there are others too), and you accidently press the lit line key that you are using, the Hold and Transfer features disappear. On certain 7965 soft key template settings, you can press the "New Call" soft key that appears then the "End Call" key and pick your held call back up and the features come back. Is there a way to stop the soft key features from changing altogether when an active line button is pressed? This happens on both Call Manager versions. Thanks
