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Conference Now + Call Recording



Has anyone ever come across this situation before...

  • Cisco IP Phone (SCCP) -----> CUCM -----> Conference Now (IVR/CFB)
  • Call recording profile = Phone Preferred
  • BIB Enabled

Call recording works all OK, but only records the IVR audio/DTMF tones

Call recording fails for the CFB audio..

It would appear in the traces that after the IVR PIN is accepted and authenticated, the CFB is invoked successfully but the call recording stops..

I see a SIP BYE sent from CUCM to the call recorder..

Before I dive deep into the logs, has anyone encountered anything like this before?

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