Hi
i have a customer with a Cisco CUCM +CUC release 11.5.1
the Unity is integrate with office 365 .
my problem is when the user is receive a voice message to his email
and the user is hear the voice message , the MWI is not turn off ,
if the user i hear the message via Cisco Phone or Jabber Client the MWI is turn off fine ,
the problem only occurs if we hear the voice message via email client of the user.
so we check the Server and the configuration is fine , check the F/W and didnt see any
block ,
any idea what can be the cause of that error ?
Regards
Yaniv
