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PCCE error "No default label available for dialed number"

Hi,Guys.

 

I have problem with my PCCE (Lab only)  with call flow :

Customer dial number 2011 Route to CVP -> ICM (Caltype) -> skill Group -> agent

 

I trace on the route log viewer, we have error "No default label available for dialed number", and i check to web-cce administrator i can't find label configuration.

 

6/8/2018 7:53:18 PM Script: Default\\ziyadlab (ID: 5002), failed to produce route for dialed number: C5001.2011, with call type: ziyadlab (ID: 5001). 6/8/2018 7:53:18 PM No default label available for dialed number: C5001.2011 (ID: 5008)

 

Please share if you want same issue. 

Thanks

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