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"Unknown file format" in Network Recording Player (PC)

jachtenberg
Level 1
Level 1

Hello,

I'm new to WebEx and trying to do some editing on .arf recordings created by a coworker.  I have a persistent issue that we can't seem to find a solution for.  Any help would be gold.

Short summary:  I have Network Recording Player on both PC (version 2.31) and Mac (Version 29.9.2.10068).

I can open the .arf files on Mac but can't do any conversion (the option isn't available). On Network Recording Player on PC, which should be able to open and convert, I get the error: "Unknown file format.  You may update your Network Recording Player and try again."

As far as I know, the NRP on PC is the latest version.  What's going on?

I have also seen mentions of other solutions in the discussions.  Has anyone had success with any other methods?

Cheers,

Jesse

PC:  Windows 7 Enterprise, Intel Core 2 2.83 GHz Quad

Mac: OSX 10.6.8, 2x2.93 Intel Xeon Quad

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