11-16-2017 12:46 AM
Direct Preview Calls on UCCE for Finesse.
Requirement - to setup a specific Finesse Call Variable Layout for a specific Campaign.
If you setup a specific Call Variable Layout and assign to the ICM Agent Reservation Script, the agent See the specific Call Variable Layout.
But once the Agent Clicks Accept - the Finesse Agent Desktop screen refreshes and reverts to the default Call Variable Layout - which is an almighty pain.
I can see why this is difficult to correct, but its a feature that should be available.
It would be nice to see this 'feature' on the roadmap for future a future Finesse release?
Solved! Go to Solution.