Hi team,
I have a large NAM customer that I'm working with who has continually run into issues with the NAM client due to the changes that Microsoft makes regularly to how the networking drivers interact with the AnyConnect NAM client.
The biggest issue they run into is that older versions of NAM are rolled back to, or that they can't upgrade devices in place as Microsoft moves to a deployment services model with a new service patch every month or so. When this occurs, they almost always hit a blue screen or bug with NAM. Right now they would just be happy with a work around of a clean uninstall script for NAM and all AnyConnect components, which does not exist - registry information continues to exist for AnyConnect which impacts the install and rolls back the version, causing a continual issue unless manual intervention is used. Is something like this being developed or does it currently exist? Is there any way to completely remove all NAM and AnyConnect components to ensure that a clean install will fix issues after upgrade?
Are we working with Microsoft to better align with their upgrade models so that we don't have compatibility issues in the first place, so I can better assure the customer of our commitment to their success?
