Hi,
We have created a Recording control gadget which interfaces to a third party recording platform.
We have no issues running this in our lab on Windows 10 clients running Finesse against UCCX 11.6(1).
When we try it on the customers system, we get a 401 error stating that the http request requires authentication.
GET ... org:8445/gadgets/makeRequest?refresh=3600&url=http....
It returns the Custom Cisco Error page with:
This request requires HTTP authentication.
This errror appears to be mis-leading.
The Finesse client is authenticated and able to perform all other actions, and the third party api call is http, and requires no authentication.
We have proven that the api call works as expected from the same client using Postman.
The exact same gadget code works fine when run in a Finesse session running on Windows 10.
We have reproduced the issue in a lab using the following:
UCCX 11.6(1)
Client PC running Windows 7 64bit.
The UCCX Compatability matrix lists Windows 7 64bit native as a supported platform for Finesse.
Any assistance with understanding why this is failing, and how we may be able to get it to work would be appreciated.
Thanks,
Dave Bicknell
