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Who Me Too'd this topic

Identify customer vs agent call disconnect in Finesse 11.5

plukka
Level 1
Level 1

‎04-28-2017 12:59 PM

Hi

Currently whenever agent or customer disconnect call, we did observed call is disconnected by Agent from Jabber response. How can we identify who is disconnected call in Finesse 11.5?

Regards

Purna

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