Hello Community,
I am facing the following customer request: they want to automatically make a post call satisfaction survey with DTMF-based answers and CUIC reportable (Call Custom Variables Report will be sufficient) but the survey has to be placed automatically for example 2 hours later.
This thread is very helpful: https://community.cisco.com/t5/contact-center/uccx-9-0-2-post-call-customer-satisfaction-survey/m-p/2393786/highlight/true#M74067 but on top of that I need to automatically make a outgoing call to the callers after a specified amount of time (e.g. 2 hours but constant for all surveys) therefore from my point of view CCX 11+ PostCallTreatment feature cannot be used. In other words the call survey should be "time-delayed".
How to make it with CCX please?
Customer has UCCX 11.6 with Premium license.
Thank you very much in advance.
-Jozef
