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Unable to log into the Cisco Webex Control Hub.

peternnaji
Level 1
Level 1

Hello,

 

I have a WeEx Team app on my laptop. I tried to updated users this morning in the WebEx Control Hub, using the Cisco Directory Connector, and it caused a major issue with my Webex account.

I can no longer log in to the WebEx control Hub. When I attempt to log in, it gives the following message:
 
"Your account is not authorized. Please contact your administrator"
TrackingID: NA_a78dc179-c78a-408b-ab9f-5f3465e98b84

  Also, I cannot log into my WebEx Teams Account.

    Any idea on how to resolve this issue will be much appreciated.

Regards,

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