02-08-2019 01:53 AM
Hi Cisco,
having an issue with registering Catalyst 9500 Swtich to a Smart account using CSSM version 6.1.0 using a VRF Management Interface. The communication between CSSM and Catalyst is working fine.
I am getting the followin error message:
DEN: %SMART_LIC-3-AGENT_REG_FAILED: Smart Agent for Licensing Registration with the Cisco Smart Software Manager or satellite failed: Error received from Smart Software Manager: undefined method `logical_account_id' for nil:NilClass
CAT9500#sh license tech support
Smart Licensing Tech Support info
Smart Licensing Status
======================
Smart Licensing is ENABLED
Registration:
Status: UNREGISTERED - REGISTRATION FAILED
Export-Controlled Functionality: Not Allowed
Initial Registration: FAILED on Feb 08 02:10:30 2019 DEN
Failure reason: undefined method `logical_account_id' for nil:NilClass
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 84 days, 1 hours, 41 minutes, 10 seconds
Export Authorization Key:
Features Authorized:
<none>
Utility:
Status: DISABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Callhome
Evaluation Period:
Evaluation Mode: In Use
Evaluation Period Remaining: 84 days, 1 hours, 41 minutes, 10 seconds
License Usage
=============
Handle: 1
License: <empty>
Entitlement tag: regid.2017-05.com.cisco.c9500_dna_advantage,1.0_fa83962e-b03d-409f-9454-02b8156d5ec8
Description: <empty>
Count: 2
Version: 1.0
Status: EVAL MODE(6)
Status time: Feb 07 09:15:20 2019 DEN
Request Time: Feb 07 09:15:20 2019 DEN
Export status: NOT RESTRICTED
Handle: 2
License: <empty>
Entitlement tag: regid.2017-03.com.cisco.advantagek9-Nyquist-C9500,1.0_f1563759-2e03-4a4c-bec5-5feec525a12c
Description: <empty>
Count: 2
Version: 1.0
Status: EVAL MODE(6)
Status time: Feb 07 09:15:20 2019 DEN
Request Time: Feb 07 09:15:20 2019 DEN
Export status: NOT RESTRICTED
Product Information
===================
UDI: PID:C9500-24Q,SN:SN
HA UDI List:
Active:PID:C9500-24Q,SN:SN
Standby:PID:C9500-24Q,SN:SN
Agent Version
=============
Smart Agent for Licensing: 4.5.6_rel/12
Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3, PK:(dev18)1.0.3
Upcoming Scheduled Jobs
=======================
Current time: Feb 08 02:33:31 2019 DEN
Daily: Feb 08 09:15:06 2019 DEN (6 hours, 41 minutes, 35 seconds remaining)
Init Flag Check: Not Available
Evaluation Expiration Check: May 03 04:14:41 2019 DEN (84 days, 1 hours, 41 minutes, 10 seconds remaining)
Register Period Expiration Check: Not Available
Evaluation Expiration Warning: Mar 04 04:14:41 2019 DEN (24 days, 1 hours, 41 minutes, 10 seconds remaining)
Reservation configuration mismatch between nodes in HA mode: Dec 31 17:00:00 1969 DEN (1158032505 days, 21 hours, 26 minutes, 45 seconds remaining)
License Certificates
====================
Production Cert: True
Not registered. No certificates installed
HA Info
==========
RP Role: Active
Chassis Role: Active
Behavior Role: Active
RMF: True
CF: True
CF State: Stateless
Message Flow Allowed: False
Reservation Info
================
License reservation: DISABLED
Other Info
==========
Software ID: regid.2017-05.com.cisco.C9500,v1_7435cf27-0075-4bfb-b67c-b42f3054e82a
Agent State: unidentified
TS enable: True
Transport: Callhome
Locale: en_US.UTF-8
Debug flags: 0x7
Privacy Send Hostname: True
Privacy Send IP: True
Build type:: Production
sizeof(char) : 1
sizeof(int) : 4
sizeof(long) : 4
sizeof(char *): 8
sizeof(time_t): 4
sizeof(size_t): 8
Endian: Big
Write Erase Occurred: False
XOS version: 0.12.0.0
Config Persist Received: False
Message Version: 1.3
connect_info.name: C_agent
connect_info.version: 4.5.6_rel/12
connect_info.additional: <empty>
connect_info.prod: True
connect_info.capabilities: <empty>
agent.capabilities: UTILITY, DLC, AppHA, MULTITIER, EXPORT_2, OK_TRY_AGAIN
SmartAgentCmReTrySend: True
SmartAgentCmClient: True
SmartAgentClientName: UnifiedClient
builtInEncryption: True
enableOnInit: True
routingReadyByEvent: True
systemInitByEvent: True
SmartAgentDelayCertValidation: False
enableByDefault: False
conversionAutomatic: False
conversionAllowed: False
storageEncryptDisable: False
storageLoadUnencryptedDisable: False
TSPluginDisable: False
bypassUDICheck: False
loggingAddTStamp: False
loggingAddTid: True
platformOverrideEvent: SmartAgentSystemDataListChanged
WaitForHaRole: False
standbyIsHot: True
chkPtType: 2
delayCommInit: False
roleByEvent: True
maxTraceLength: 150
traceAlwaysOn: True
debugFlags: 0
------
CAT9500#sh call-home detail
Current call home settings:
call home feature : enable
call home message's from address: Not yet set up
call home message's reply-to address: Not yet set up
vrf for call-home messages: Mgmt-vrf
contact person's email address: ha@ha.ha
contact person's phone number: Not yet set up
street address: Not yet set up
customer ID: Not yet set up
contract ID: Not yet set up
site ID: Not yet set up
source ip address: Not yet set up
source interface: GigabitEthernet0/0
Mail-server: Not yet set up
http proxy: Not yet set up
http secure:
server identity check: disabled
Diagnostic signature: enabled
Profile: CiscoTAC-1 (status: INACTIVE)
Smart licensing messages: enabled
Profile: CiscoSmartLicense (status: ACTIVE)
aaa-authorization: disable
aaa-authorization username: callhome (default)
data-privacy: normal
syslog throttling: enable
Rate-limit: 20 message(s) per minute
Snapshot command: Not yet set up
Available alert groups:
Keyword State Description
------------------------ ------- -------------------------------
configuration Enable configuration info
crash Enable crash and traceback info
diagnostic Enable diagnostic info
environment Enable environmental info
inventory Enable inventory info
snapshot Enable snapshot info
syslog Enable syslog info
Profiles:
Profile Name: CiscoSmartLicense
Profile status: ACTIVE
Profile mode: Full Reporting
Reporting Data: Smart Call Home, Smart Licensing
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes
Transport Method: http and email
HTTP address(es): https://hi.hi.hi/Transportgateway/services/DeviceRequestHandler
Email address(es): Not yet set up
Alert-group Severity
------------------------ ------------
N/A N/A
Syslog-Pattern Severity
------------------------ ------------
N/A N/A
Profile Name: CiscoTAC-1
Profile status: INACTIVE
Profile mode: Full Reporting
Reporting Data: Smart Call Home, Smart Licensing
Preferred Message Format: xml
Message Size Limit: 3145728 Bytes
Transport Method: email
Email address(es): callhome@cisco.com
Other address(es): default
Periodic configuration info message is scheduled every 1 day of the month at 09:15
Periodic inventory info message is scheduled every 1 day of the month at 09:00
Alert-group Severity
------------------------ ------------
crash debug
diagnostic minor
environment warning
inventory normal
Syslog-Pattern Severity
------------------------ ------------
APF-.-WLC_.* warning
.* major
any idea?
thanks
Martin