I have created a new user. This user has extension mobility and is a Finesse user. I have created many users with this kind of profile. I can see the user in RMCM. I can even see the phones MAC address they logged into in controlled devices. When they try to log into Finesse they get the following error. Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator. I have gone through the programming and even removed the user all the way back to Active Directory and rebuilt them. Call Manager is 11.5 and UCCX is 11.6 and our phones we use are 8845.
