02-26-2019 12:36 AM
Hello,
I have a stack of 6x 3850 PoE capable switches, recently some ports started to fail to give PoE and/or going up/down where PoE devices are connected to, like Cisco Access Points, Digium desk phones, other PoE devices.
I have:
1) changed cabling
2) perform shut / no shut
3) check PoE module is not overloaded
4) set power inline auto / static
5) connected devices to different switch ports on the same switch
6) connected devices to different switch ports on a different switch
7) reboot switch stack
From time to time some ports seems to fail to negotiate PoE and go to faulty state.
This is failing from switch 1,2 oldest to switch 5,6 newest devices added no more than a year ago.
I am having trouble diagnosing where the issue could be
below configuration:
#show env power all
SW PID Serial# Status Sys Pwr PoE Pwr Watts
-- ------------------ ---------- --------------- ------- ------- -----
1A PWR-C1-350WAC ART2003F757 OK Good Good 350
1B PWR-C1-715WAC DCA1949G04Z OK Good Good 715
2A PWR-C1-350WAC ART2003F78P OK Good Good 350
2B PWR-C1-715WAC DCA1949G052 OK Good Good 715
3A PWR-C1-350WAC ART2003F72S OK Good Good 350
3B PWR-C1-715WAC DCA1949G057 OK Good Good 715
4A PWR-C1-350WAC LIT17461E6H OK Good Good 350
4B PWR-C1-715WAC DCB1910G12V OK Good Good 715
5A PWR-C1-715WAC DCA2149G499 OK Good Good 715
5B PWR-C1-715WAC DCA2149G49K OK Good Good 715
6A PWR-C1-715WAC DCA2149G4DT No Input Power Bad Bad 715
#show switch detail
Switch/Stack Mac Address : 042a.e23f.7700 - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
*1 Active 042a.e23f.7700 15 V07 Ready
2 Standby 042a.e23f.7600 14 V07 Ready
3 Member 042a.e23f.7680 13 V07 Ready
4 Member 8890.8dd8.6300 12 V04 Ready
5 Member 00f8.2c9b.9a00 1 V08 Ready
6 Member 00f8.2c9b.9700 1 V08 Ready
Stack Port Status Neighbors
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 OK OK 2 6
2 OK OK 3 1
3 OK OK 4 2
4 OK OK 5 3
5 OK OK 6 4
6 OK OK 1 5
6B PWR-C1-715WAC DCA2149G4D2 OK Good Good 715
#show inventory
NAME: "c38xx Stack", DESCR: "c38xx Stack"
PID: WS-C3850-24P , VID: V07 , SN: FOC2012U0LV
NAME: "Switch 1", DESCR: "WS-C3850-24P-S"
PID: WS-C3850-24P-S , VID: V07 , SN: FOC2012U0LV
NAME: "Switch 1 - Power Supply A", DESCR: "Switch 1 - Power Supply A"
PID: PWR-C1-350WAC , VID: V01 , SN: ART2003F757
NAME: "Switch 1 - Power Supply B", DESCR: "Switch 1 - Power Supply B"
PID: PWR-C1-715WAC , VID: V01 , SN: DCA1949G04Z
NAME: "Switch 1 FRU Uplink Module 1", DESCR: "2x1G 2x10G Uplink Module"
PID: C3850-NM-2-10G , VID: V01 , SN: FOC20010HPK
NAME: "TenGigabitEthernet1/1/4", DESCR: "SFP-10GBase-SR"
PID: SFP-10G-SR , VID: V03 , SN: JUR2004GFHW
NAME: "Switch 2", DESCR: "WS-C3850-24P-S"
PID: WS-C3850-24P-S , VID: V07 , SN: FCW2012C0L6
NAME: "Switch 2 - Power Supply A", DESCR: "Switch 2 - Power Supply A"
PID: PWR-C1-350WAC , VID: V01 , SN: ART2003F78P
NAME: "Switch 2 - Power Supply B", DESCR: "Switch 2 - Power Supply B"
PID: PWR-C1-715WAC , VID: V01 , SN: DCA1949G052
NAME: "Switch 2 FRU Uplink Module 1", DESCR: "2x1G 2x10G Uplink Module"
PID: C3850-NM-2-10G , VID: V01 , SN: FOC20010HMB
NAME: "TenGigabitEthernet2/1/4", DESCR: "SFP-10GBase-SR"
PID: SFP-10G-SR , VID: V03 , SN: JUR2007G1DH
NAME: "Switch 3", DESCR: "WS-C3850-24P-S"
PID: WS-C3850-24P-S , VID: V07 , SN: FOC2012U0LW
NAME: "Switch 3 - Power Supply A", DESCR: "Switch 3 - Power Supply A"
PID: PWR-C1-350WAC , VID: V01 , SN: ART2003F72S
NAME: "Switch 3 - Power Supply B", DESCR: "Switch 3 - Power Supply B"
PID: PWR-C1-715WAC , VID: V01 , SN: DCA1949G057
NAME: "Switch 4", DESCR: "WS-C3850-24T-S"
PID: WS-C3850-24T-S , VID: V04 , SN: FOC1823U10S
NAME: "Switch 4 - Power Supply A", DESCR: "Switch 4 - Power Supply A"
PID: PWR-C1-350WAC , VID: V01 , SN: LIT17461E6H
NAME: "Switch 4 - Power Supply B", DESCR: "Switch 4 - Power Supply B"
PID: PWR-C1-715WAC , VID: V01 , SN: DCB1910G12V
NAME: "Switch 5", DESCR: "WS-C3850-24P-S"
PID: WS-C3850-24P-S , VID: V08 , SN: FCW2204C0VC
NAME: "Switch 5 - Power Supply A", DESCR: "Switch 5 - Power Supply A"
PID: PWR-C1-715WAC , VID: V02 , SN: DCA2149G499
NAME: "Switch 5 - Power Supply B", DESCR: "Switch 5 - Power Supply B"
PID: PWR-C1-715WAC , VID: V02 , SN: DCA2149G49K
NAME: "Switch 6", DESCR: "WS-C3850-24P-S"
PID: WS-C3850-24P-S , VID: V08 , SN: FCW2204C0V2
NAME: "Switch 6 - Power Supply A", DESCR: "Switch 6 - Power Supply A"
PID: PWR-C1-715WAC , VID: V02 , SN: DCA2149G4DT
NAME: "Switch 6 - Power Supply B", DESCR: "Switch 6 - Power Supply B"
PID: PWR-C1-715WAC , VID: V02 , SN: DCA2149G4D2
#show power inline
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
1 720.0 0.0 720.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi1/0/1 auto off 0.0 n/a n/a 30.0
Gi1/0/2 auto faulty 0.0 n/a n/a 30.0
Gi1/0/3 auto off 0.0 n/a n/a 30.0
Gi1/0/4 off off 0.0 n/a n/a 30.0
Gi1/0/5 auto faulty 0.0 n/a n/a 30.0
Gi1/0/6 auto off 0.0 n/a n/a 30.0
Gi1/0/7 auto faulty 0.0 n/a n/a 30.0
Gi1/0/8 auto off 0.0 n/a n/a 30.0
Gi1/0/9 auto off 0.0 n/a n/a 30.0
Gi1/0/10 auto off 0.0 n/a n/a 30.0
Gi1/0/11 auto off 0.0 n/a n/a 30.0
Gi1/0/12 auto off 0.0 n/a n/a 30.0
Gi1/0/13 auto off 0.0 n/a n/a 30.0
Gi1/0/14 auto off 0.0 n/a n/a 30.0
Gi1/0/15 auto off 0.0 n/a n/a 30.0
Gi1/0/16 auto off 0.0 n/a n/a 30.0
Gi1/0/17 auto off 0.0 n/a n/a 30.0
Gi1/0/18 auto off 0.0 n/a n/a 30.0
Gi1/0/19 auto off 0.0 n/a n/a 30.0
Gi1/0/20 auto off 0.0 n/a n/a 30.0
Gi1/0/21 auto off 0.0 n/a n/a 30.0
Gi1/0/22 auto off 0.0 n/a n/a 30.0
Gi1/0/23 auto off 0.0 n/a n/a 30.0
Gi1/0/24 auto off 0.0 n/a n/a 30.0
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
2 720.0 79.7 640.3
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi2/0/1 auto off 0.0 n/a n/a 30.0
Gi2/0/2 auto on 3.9 Ieee PD 2 30.0
Gi2/0/3 auto off 0.0 n/a n/a 30.0
Gi2/0/4 auto off 0.0 n/a n/a 30.0
Gi2/0/5 auto on 3.9 Ieee PD 2 30.0
Gi2/0/6 auto off 0.0 n/a n/a 30.0
Gi2/0/7 auto on 3.9 Ieee PD 2 30.0
Gi2/0/8 auto off 0.0 n/a n/a 30.0
Gi2/0/9 auto off 0.0 n/a n/a 30.0
Gi2/0/10 auto off 0.0 n/a n/a 30.0
Gi2/0/11 auto off 0.0 n/a n/a 30.0
Gi2/0/12 auto on 5.8 Ieee PD 2 30.0
Gi2/0/13 auto off 0.0 n/a n/a 30.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi2/0/14 auto faulty 0.0 n/a n/a 30.0
Gi2/0/15 static faulty 0.0 n/a n/a 30.0
Gi2/0/16 auto off 0.0 n/a n/a 30.0
Gi2/0/17 auto off 0.0 n/a n/a 30.0
Gi2/0/18 auto off 0.0 n/a n/a 30.0
Gi2/0/19 auto off 0.0 n/a n/a 30.0
Gi2/0/20 auto off 0.0 n/a n/a 30.0
Gi2/0/21 auto on 16.8 AIR-CAP3602I-E-K9 4 30.0
Gi2/0/22 auto on 15.4 AIR-CAP3602I-E-K9 4 30.0
Gi2/0/23 auto off 0.0 n/a n/a 30.0
Gi2/0/24 auto off 0.0 n/a n/a 30.0
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
3 720.0 78.3 641.7
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi3/0/1 auto off 0.0 n/a n/a 30.0
Gi3/0/2 auto off 0.0 n/a n/a 30.0
Gi3/0/3 auto off 0.0 n/a n/a 30.0
Gi3/0/4 auto off 0.0 n/a n/a 30.0
Gi3/0/5 auto off 0.0 n/a n/a 30.0
Gi3/0/6 auto off 0.0 n/a n/a 30.0
Gi3/0/7 auto on 3.9 Ieee PD 2 30.0
Gi3/0/8 auto off 0.0 n/a n/a 30.0
Gi3/0/9 auto on 3.9 Ieee PD 2 30.0
Gi3/0/10 auto on 5.8 Ieee PD 2 30.0
Gi3/0/11 auto on 3.9 Ieee PD 2 30.0
Gi3/0/12 auto off 0.0 n/a n/a 30.0
Gi3/0/13 auto off 0.0 n/a n/a 30.0
Gi3/0/14 auto off 0.0 n/a n/a 30.0
Gi3/0/15 static off 30.0 n/a n/a 30.0
Gi3/0/16 auto off 0.0 n/a n/a 30.0
Gi3/0/17 auto off 0.0 n/a n/a 30.0
Gi3/0/18 auto off 0.0 n/a n/a 30.0
Gi3/0/19 auto off 0.0 n/a n/a 30.0
Gi3/0/20 auto faulty 0.0 n/a n/a 30.0
Gi3/0/21 auto on 15.4 AIR-CAP3602I-E-K9 4 30.0
Gi3/0/22 auto on 15.4 AIR-CAP3602I-E-K9 4 30.0
Gi3/0/23 auto faulty 0.0 n/a n/a 30.0
Gi3/0/24 auto off 0.0 n/a n/a 30.0
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
4 n/a n/a n/a
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Module Available Used Remaining
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
(Watts) (Watts) (Watts)
------ --------- -------- ---------
5 720.0 11.7 708.3
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi5/0/1 auto off 0.0 n/a n/a 30.0
Gi5/0/2 auto off 0.0 n/a n/a 30.0
Gi5/0/3 auto off 0.0 n/a n/a 30.0
Gi5/0/4 auto off 0.0 n/a n/a 30.0
Gi5/0/5 auto off 0.0 n/a n/a 30.0
Gi5/0/6 auto off 0.0 n/a n/a 30.0
Gi5/0/7 auto off 0.0 n/a n/a 30.0
Gi5/0/8 auto off 0.0 n/a n/a 30.0
Gi5/0/9 auto off 0.0 n/a n/a 30.0
Gi5/0/10 auto off 0.0 n/a n/a 30.0
Gi5/0/11 auto off 0.0 n/a n/a 30.0
Gi5/0/12 auto on 3.9 Ieee PD 2 30.0
Gi5/0/13 auto off 0.0 n/a n/a 30.0
Gi5/0/14 auto on 3.9 Ieee PD 2 30.0
Gi5/0/15 auto off 0.0 n/a n/a 30.0
Gi5/0/16 auto off 0.0 n/a n/a 30.0
Gi5/0/17 auto off 0.0 n/a n/a 30.0
Gi5/0/18 auto off 0.0 n/a n/a 30.0
Gi5/0/19 auto on 3.9 Ieee PD 2 30.0
Gi5/0/20 auto off 0.0 n/a n/a 30.0
Gi5/0/21 auto off 0.0 n/a n/a 30.0
Gi5/0/22 auto off 0.0 n/a n/a 30.0
Gi5/0/23 auto off 0.0 n/a n/a 30.0
Gi5/0/24 auto off 0.0 n/a n/a 30.0
Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
6 720.0 16.8 703.2
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi6/0/1 auto off 0.0 n/a n/a 30.0
Gi6/0/2 auto off 0.0 n/a n/a 30.0
Gi6/0/3 auto off 0.0 n/a n/a 30.0
Gi6/0/4 auto off 0.0 n/a n/a 30.0
Gi6/0/5 auto off 0.0 n/a n/a 30.0
Gi6/0/6 auto off 0.0 n/a n/a 30.0
Gi6/0/7 auto off 0.0 n/a n/a 30.0
Gi6/0/8 auto off 0.0 n/a n/a 30.0
Gi6/0/9 auto off 0.0 n/a n/a 30.0
Gi6/0/10 auto faulty 0.0 n/a n/a 30.0
Gi6/0/11 auto off 0.0 n/a n/a 30.0
Gi6/0/12 auto off 0.0 n/a n/a 30.0
Gi6/0/13 auto off 0.0 n/a n/a 30.0
Gi6/0/14 auto off 0.0 n/a n/a 30.0
Gi6/0/15 auto off 0.0 n/a n/a 30.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi6/0/16 auto off 0.0 n/a n/a 30.0
Gi6/0/17 auto off 0.0 n/a n/a 30.0
Gi6/0/18 auto off 0.0 n/a n/a 30.0
Gi6/0/19 auto off 0.0 n/a n/a 30.0
Gi6/0/20 auto off 0.0 n/a n/a 30.0
Gi6/0/21 auto off 0.0 n/a n/a 30.0
Gi6/0/22 auto on 16.8 AIR-CAP3602I-E-K9 4 30.0
Gi6/0/23 auto off 0.0 n/a n/a 30.0
Gi6/0/24 auto off 0.0 n/a n/a 30.0
#show ver
Cisco IOS Software, IOS-XE Software, Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 03.06.06E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sat 17-Dec-16 00:22 by prod_rel_team
Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
ROM: IOS-XE ROMMON
BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 3.58, RELEASE SOFTWARE (P)
LLSASW01 uptime is 4 weeks, 1 hour, 59 minutes
Uptime for this control processor is 4 weeks, 2 hours, 6 minutes
System returned to ROM by reload at 07:20:26 GMT Tue Jan 29 2019
System restarted at 07:29:13 GMT Tue Jan 29 2019
System image file is "flash:packages.conf"
Last reload reason: Reload command
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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If you require further assistance please contact us by sending email to
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License Level: Ipbase
License Type: Permanent
Next reload license Level: Ipbase
cisco WS-C3850-24P (MIPS) processor with 4194304K bytes of physical memory.
Processor board ID FOC2012U0LV
18 Virtual Ethernet interfaces
168 Gigabit Ethernet interfaces
24 Ten Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
250456K bytes of Crash Files at crashinfo-2:.
250456K bytes of Crash Files at crashinfo-3:.
250456K bytes of Crash Files at crashinfo-4:.
252000K bytes of Crash Files at crashinfo-5:.
252000K bytes of Crash Files at crashinfo-6:.
1609272K bytes of Flash at flash:.
1609272K bytes of Flash at flash-2:.
1609272K bytes of Flash at flash-3:.
1609272K bytes of Flash at flash-4:.
1611414K bytes of Flash at flash-5:.
1611414K bytes of Flash at flash-6:.
0K bytes of Dummy USB Flash at usbflash0:.
0K bytes of Dummy USB Flash at usbflash0-2:.
0K bytes of Dummy USB Flash at usbflash0-3:.
0K bytes of Dummy USB Flash at usbflash0-4:.
0K bytes of Dummy USB Flash at usbflash0-5:.
0K bytes of Dummy USB Flash at usbflash0-6:.
0K bytes of at webui:.
Base Ethernet MAC Address : 04:2a:e2:3f:77:00
Motherboard Assembly Number : 73-15805-04
Motherboard Serial Number : FOC20123AG3
Model Revision Number : AA0
Motherboard Revision Number : B0
Model Number : WS-C3850-24P
System Serial Number : FOC2012U0LV
Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 32 WS-C3850-24P 03.06.06E cat3k_caa-universalk9 INSTALL
2 32 WS-C3850-24P 03.06.06E cat3k_caa-universalk9 INSTALL
3 32 WS-C3850-24P 03.06.06E cat3k_caa-universalk9 INSTALL
4 32 WS-C3850-24T 03.06.06E cat3k_caa-universalk9 INSTALL
5 32 WS-C3850-24P 03.06.06E cat3k_caa-universalk9 INSTALL
6 32 WS-C3850-24P 03.06.06E cat3k_caa-universalk9 INSTALL
Switch 02
---------
Switch uptime : 4 weeks, 2 hours, 5 minutes
Base Ethernet MAC Address : 04:2a:e2:3f:76:00
Motherboard Assembly Number : 73-15805-04
Motherboard Serial Number : FOC20123AHM
Model Revision Number : AA0
Motherboard Revision Number : B0
Model Number : WS-C3850-24P
System Serial Number : FCW2012C0L6
Switch 03
---------
Switch uptime : 4 weeks, 2 hours, 6 minutes
Base Ethernet MAC Address : 04:2a:e2:3f:76:80
Motherboard Assembly Number : 73-15805-04
Motherboard Serial Number : FOC20123AT2
Model Revision Number : AA0
Motherboard Revision Number : B0
Model Number : WS-C3850-24P
System Serial Number : FOC2012U0LW
Switch 04
---------
Switch uptime : 4 weeks, 2 hours, 5 minutes
Base Ethernet MAC Address : 88:90:8d:d8:63:00
Motherboard Assembly Number : 73-14443-08
Motherboard Serial Number : FOC1815006Y
Model Revision Number : S0
Motherboard Revision Number : A0
Model Number : WS-C3850-24T
System Serial Number : FOC1823U10S
Switch 05
---------
Switch uptime : 4 weeks, 2 hours, 6 minutes
Base Ethernet MAC Address : 00:f8:2c:9b:9a:00
Motherboard Assembly Number : 73-15805-05
Motherboard Serial Number : FOC22035QYP
Model Revision Number : AD0
Motherboard Revision Number : B0
Model Number : WS-C3850-24P
System Serial Number : FCW2204C0VC
Switch 06
---------
Switch uptime : 4 weeks, 2 hours, 6 minutes
Base Ethernet MAC Address : 00:f8:2c:9b:97:00
Motherboard Assembly Number : 73-15805-05
Motherboard Serial Number : FOC22035QMH
Model Revision Number : AD0
Motherboard Revision Number : B0
Model Number : WS-C3850-24P
System Serial Number : FCW2204C0V2
Configuration register is 0x102
Note:
we have an unmanaged 4ports PoE switch that is connected to Gi2/0/15 and throws out PoE messages constantly but I don't think this is related to the current issue as it was in this hardware configuration way before any problems came up, here is the term mon just in case:
Feb 26 08:21:24: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/15, changed state to up
Feb 26 08:21:54: %ILPOWER-7-DETECT: Interface Gi2/0/15: Power Device detected: IEEE PD
Feb 26 08:21:57: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi2/0/15: PD removed
Feb 26 08:21:57: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/15: Power given, but Power Controller does not report Power Good
Feb 26 08:23:31: %ILPOWER-7-DETECT: Interface Gi2/0/15: Power Device detected: IEEE PD
Feb 26 08:23:34: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi2/0/15: PD removed
Feb 26 08:23:34: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/15: Power given, but Power Controller does not report Power Good
Feb 26 08:23:36: %ILPOWER-7-DETECT: Interface Gi2/0/15: Power Device detected: IEEE PD
Feb 26 08:23:39: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi2/0/15: PD removed
Feb 26 08:23:39: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi2/0/15: Power given, but Power Controller does not report Power Good
thanks for your suggestions in advance