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enable automatic state change uccx finesse wrap up

Greetings.

I want to configure the wrap-up mode so that it stays static when the agent ends a call, but when I choose the communication closing code, it becomes available automatically , there is something that I need to change to configure this?.

I understand that it can be done in the CAD but we have UCCX 11.5 and it is no longer available to use it.

 

Thanks.

Who Me Too'd this topic