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Beginner

Cisco Finesse Call History

Would anyone know what is needed to start utilizing the Cisco Finesse Native Call History Gadget. Do any other components need to be updated such as Cisco Unity Connection Administration or 

Cisco Unified CM Administration.
 

 

Cisco Unified CCX is at11.6(2)

Cisco Unified Intelligence Center is at 11.6(2)

 

Thank you

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