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Cisco Spark Room Kit and Touch 10

We have a Cisco Room kit that is registered to Webex Cloud.

 

The touch 10 was directly connected to the Spark Unit. Now we recently upgraded the room and have put both the devices on a LAN. 

Now my Touch 10 is asking me for a login and Passphase after i search for the Spark Unit's IP address. 

According to cisco the default login and passphase is Admin and black passphase. 

I have tried these credentials but no luck logging in.

 

I need to repair the Touch 10 to the Unit and also re add it into the Webexm control hub.

How can i resolve this issue. 

I have called Cisco Support but they were unable to help. 

thanks

 

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