Hi
We have UCCX 11.6 and we have so many problems with cisco finesse. The state of the agents change from talking to phone failure or phone working and after that they can not hold or transfer their calls. Some times when phone failure happens the agents have to sign out from their jabber and finesse and login again.
How can I monitor the finesse logs per agent in order to understand the problem and how can I solve this problem?
