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UCCX Supervisor desktop unable to view live monitoring

christian.30
Level 1
Level 1

Hi Community,

 

I'am having some problems when trying view live monitoring in Supervisor desktop wherein it prompts "User does not have sufficient permissions for the entity PERMISSION_READ_EXEC"  (Please see attached file for reference), 

 

I've already restarted Cisco Finesse Tomcat but it does not work at all, I also tried to restart the node as a whole "utils system restart" but it does not work, I'am not sure what other verification i need to do, Do i need to install something? or verify the  layout of my User interface? 

 

Thank you community for the help appreciate you all :) 

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