I am in the process of updating a lab environment to match a customer's Production environment. The entire lab is up and active and everything is working as it should, except for Live Data.
Looking in to the LiveData datasources, both LD servers in the lab environment show disconnected. I have proceed to validate the SQL user credentials and permissions to connect to the AW HDS are valid and I am able to connect and run the following commands:
show live-data aw-access
show live-data cuic-datasource
show live-data machine-services
All of the responses appear to come back clean.
Firing up RTMT to look at the CUIC server and check the Real Time
I see the following:
0000000431: 10.53.114.50: Nov 06 2019 17:20:05.577 -0500: %CCBU_CUIC_DATA_PROCESSING-0-ERROR: <- StreamingConnectionPoolManager.java:185Error while retrieving token from livedata service: UNAUTHORIZED - The realm denies access for the provided user-credentials.
0000000432: 10.53.114.50: Nov 06 2019 17:20:05.577 -0500: %CCBU_CUIC_DATA_PROCESSING-0-EXCEPTION_INFO: %[build_date=Jan 18, 1970 4:14 AM][build_type=rel][exception=java.lang.RuntimeException: UNAUTHORIZED - The realm denies access for the provided user-credentials.
at com.cisco.ccbu.cuic.objectmodel.datasource.plugin.streaming.StreamingConnectionPoolManager.getToken(StreamingConnectionPoolManager.java:178)
at com.cisco.ccbu.cuic.objectmodel.datasource.plugin.streaming.StreamingConnectionPoolManager.getToken(StreamingConnectionPoolManager.java:226)
at com.cisco.ccbu.cuic.objectmodel.datasource.plugin.streaming.StreamingConnectionPoolManager$1.run(StreamingConnectionPoolManager.java:99)
][product_name=CUICJava][subsystem_exception_info=][tid=LD Service Validator][version_number=CUICJava_11_5_1_0_0_0_112]: Information associated with the following logged exception
Obviously there is a cred mismatch somewhere, but the LD datasource was working correctly prior to restoring the databases.
All of the commands above where it required credentials to connect to the AWDB for validation were successful. I also can log in directly with SQL authentication with that same username and password, and it works as well.
#CUIC #LiveData #UCCE
