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Apple devices Wifi issue

sagarshaha
Level 1
Level 1

Hi,

 

We recently purchased brand new 10 units of Cisco 9115AXP and 1 unit of Cisco 3504 Wireless controller.


The issue is, some of the Apple laptop (both MacBook Air and Macbook Pro) users couldn't see the SSID and if they see and connect, the connection is intermittent.
It works for a while and then auto-disconnects. After that, if we try to connect, it doesnt connect at all.

Then, we have to turn wifi OFF and then wait for a while and then it connects. Sometimes, if it still doesnt connect then we have to restart the laptop.
This is super frustrating as we have around 10-15 users impacted with this issue.

Some of the mac's are on MacOS Catalina and some of them are still on MacOS Mojave.

 

We tried talking to Cisco support but they didnt helped and asked to update Wireless drivers. I have never seen Wireless drivers update for Apple laptops ever.

 

Appreciate if you experts can give me some lead that where we might be missing out.

 

Thanks

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