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Items not showing up in covered or not covered but showing up in All Equipment.

Smartnet
Beginner
Beginner

Hi everyone, I have an issue regarding items NOT showing up in the Covered & Not Covered section.

However, the items are showing up right as rain and collected in the All Equipment tab. 

 

Could I have assistance with this and an explanation to why this may be? Customer has reported this has been an ongoing issue for the past month and a half with their UCS devices. VH

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