Hi,
I have installed finesse 12.5 and configured the CTI settings and restarted the server. When i try to open finesse desktop i get out of service. I see the below errors in the logs. Any idea what could be causing the issue.
Since this is a lab environment we have another finesse 11.5 connected to the same PG/PG Will it cause the below error ? can we connect two finesse server to same pg ?
CTI logs from UCCE
05:27:35:043 cg1A-ctisvr Trace: CTIApplication::OpenValidClient - ARM open failed, status = 35 - 24596 (Finesse) REJECTED
05:27:35:043 cg1A-ctisvr Trace: *** Destroyed ClientCB 24596 Finesse
05:27:35:904 cg1A-ctisvr Session 24597: Opening from client Finesse at (10.61.0.83:50336)
05:27:35:904 cg1A-ctisvr Trace: *** Created ClientCB 24597 Finesse
05:27:35:904 cg1A-ctisvr Trace: CTIApplication::ProcessOpenRequest - sessionID 24597 from Finesse at (10.61.0.83:50336), version 20
05:27:35:904 cg1A-ctisvr Trace: SendARMMsg -- InvokeID = 788900113, ApplicationPathID = 5000
05:27:35:905 cg1A-ctisvr Trace: ProcessARMAppPathUpRespMsg -- InvokeID = 788900113, Status = 35, ApplicationPathID = 5000
AppPathMemberList = appPathMember count = 0
Finesse Error Desktop webservice logs
0000000303: 10.61.0.82: Apr 23 2020 03:04:30.159 -0500: %CCBU_Infrastructure_SS_com.cisco.ccbu.finesse.subsystem.DBSubsystem_boot_thread-3-SERVER_NOT_READY: %[reason_string=subsystems not ready]: Server State is NOT_READY. ; This is caused by some other condition which caused the server to be unable to continue processing. Check the rest of the log for other associated errors.
0000000059: 10.61.0.82: Apr 23 2020 03:04:42.028 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-4-CTI_CONNECTION_RETRYING: %[Host=10.61.3.130][port=42067]: System is trying to connect to CTI server ; Please wait as the system retries
0000000062: 10.61.0.82: Apr 23 2020 03:04:42.203 -0500: %CCBU_SM-INVENTORY-POLLER-0-3-SOCIALMINER_INVENTORY_CONFIG: %[message_string=SocialMinerMachineInventoryConfig.getInventoryDetailsFromDB(): Query returned no results]: SocialMinerInventoryConfig cache loading
0000000080: 10.61.0.82: Apr 23 2020 03:04:42.287 -0500: %CCBU_Reader-3-INTERNAL_ADAPTER_ERROR: %[ERROR_DESCRIPTION=***************Socket Error while reading Message from CTI Reader ***************null][exception=java.io.EOFException]: Generic Internal Adapter Error
0000000082: 10.61.0.82: Apr 23 2020 03:04:42.287 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-3-startCTIWriter-handleBeanFailure Failure Conf: Received Msg=CTIFailureConf [ invokeID=4, cti_sequence_id=4, msgID=1, msgName=FailureConf, deploymentType=CCE, status=88,text=null]
0000000083: 10.61.0.82: Apr 23 2020 03:04:42.289 -0500: %CCBU_Reader-3-EXCEPTION_INFO: %[build_date=Dec 31, 1969 7:00 PM][build_type=rel][exception=java.io.EOFException
at java.io.DataInputStream.readInt(DataInputStream.java:392)
at com.cisco.ccbu.finesse.adapter.acmi.CTIReader.receiveMessage(CTIReader.java:182)
at com.cisco.ccbu.finesse.adapter.acmi.CTIReader.run(CTIReader.java:158)
at com.cisco.ccbu.finesse.adapter.acmi.CCECTIReader.run(CCECTIReader.java:11)
at java.lang.Thread.run(Thread.java:748)
][product_name=Unknown product][subsystem_exception_info=][tid=Reader][version_number=Unknown product_-1_-1_-1_-1_-1_-1_-1]: Information associated with the following logged exception
0000000088: 10.61.0.82: Apr 23 2020 03:04:42.290 -0500: %CCBU_pool-127-thread-1-3-CTI_OPEN_FAILURE: %[ERROR_DESCRIPTION=Open Req returned failure][error_code=88][error_message=null]: CTI Server rejected open request ; There is a configuration mismatch between this server and the CTI server
0000000104: 10.61.0.82: Apr 23 2020 03:04:42.513 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-3-CTI_CONNECTION_RETRIES_EXCEEDED: %[Host=10.61.3.130][port=42067]: System has failed to connect to CTI server in the allowed number of retries. ; Please check the network connection, and check whether the CTI server is online
0000000105: 10.61.0.82: Apr 23 2020 03:04:42.514 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-3-CTI_CONNECTION_FAILOVER: %[CTI_SERVER=CTIConnectionParams[host:10.61.8.207, port:45027, serverType: BACKUPCTI_SERVER_TYPE, CTI version:23][count=0]: System is failing over to alternate CTI server
0000000110: 10.61.0.82: Apr 23 2020 03:04:42.515 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-3-CTI_SOCKET_ERROR: %[Host=10.61.8.207][exception=java.net.ConnectException: Connection refused (Connection refused)][port=45027]: System has encountered an error connnecting to the CTI server
0000000111: 10.61.0.82: Apr 23 2020 03:04:42.515 -0500: %CCBU_FINESSE-STATE-CHANGE-THREAD-3-EXCEPTION_INFO: %[build_date=Dec 31, 1969 7:00 PM][build_type=rel][exception=java.net.ConnectException: Connection refused (Connection refused)
Please let me know how to fix the issue, any suggestions / ideas are welcome
Thanks,
Karthik
